Shipping and Returns

At Old Dog Cookie Company we are proud of our products.  Please contact us if you have a problem and we will work to correct it.

  • We will refund all unopened packages of cookies if returned to us within 30 days of purchase. We do not refund shipping costs. Your refund will be credited when we receive the returned product.
  • We ship Monday through Friday and try to ship all orders within 48 hours.
  • We ship via USPS and UPS and reserve the right to select the carrier based on location and cost.  As a rule, our smaller orders of 1-3 bags will ship via USPS and larger orders will ship either USPS or UPS based on location and weight.
  • If you have purchased on Amazon and have a problem with your order please contact Amazon. They will refund or replace your purchase.
  • If you have any questions please email us at