Shipping and Returns

DUE to COVID-19 SHIPPING TIMES MAY TAKE LONGER.  Old Dog Cookie Co. ships via UPS and USPS and those carriers have indicated that its possible packages could take longer than normal to ship.  

At Old Dog Cookie Company we are proud of our products.  Please contact us if you have a problem and we will work to correct it.

  • We will refund all unopened packages of cookies if returned to us within 30 days of purchase. We do not refund shipping costs. Your refund will be credited when we receive the returned product.
  • We ship Monday through Friday and try to ship all orders within 24 hours.
  • We ship via USPS and UPS and reserve the right to select our choice of carrier based on both location and cost.  As a rule, our smaller orders will ship via USPS and larger orders (5#'s and more) will ship either via USPS or UPS (this is based on shipping destination and/or weight). 
  • If your package did not arrive on time we will work to resolve the issue.  Often a package is just delayed in shipping a day or two.  
  • If you have purchased on Amazon and have a problem with your order please contact Amazon. They will refund or replace your purchase.
  • Our shipping prices are based on weight not shipping location.  We try to keep our shipping costs as reasonable as possible for everyone.  Shipping costs are as follows and will be automatically added to your cart:
    0-.9 oz: $8.00
    1.0-2.0 lbs: $10.00
    2.01-4.0 lbs: $12.00
    4.01-9.0 lbs: $14.00
    9.01-14.0 lbs: $18.00
    14.01-19.0 lbs: $22.00
    19.01-24 lbs: $24.00