Shipping and Returns

 Old Dog Cookie Company ships via UPS Ground and USPS using both their Priority and Ground service options and we reserve the right to select our choice of these carriers for your order typically based on shipping charged, shipping location, weight of the order, and time of day an order was placed.  If an order was placed after our USPS Pick up and UPS has not picked up we might choose to ship via UPS if that is the fastest choice at the time of processing.  As a general rule, our smaller orders (in weight) will often ship via USPS Priority mail and larger orders (5 pounds and over) will ship either via USPS Ground or UPS Ground.   We ALWAYS choose the carrier option that will get you the product the fastest for the shipping amount that was charged. Carriers do change their rates so we may not always ship the same way twice.  If you prefer a certain carrier either UPS or USPS please contact us prior to placing an order.  Note we ship from Maine.  If you are located on the West Coast or a more remote location, orders can take up to 5 business days to arrive.  

At Old Dog Cookie Company we are proud of our products.  Please contact us if you have a problem and we will work to correct it.

• We will refund unopened packages only within 30 days of purchase. We do not refund shipping costs. Your refund will be credited when we receive the returned product. If your dog has passed and you have unopened product you would like to return of course contact us.  This sadly does happen.  
• If this is your first time purchasing our product we recommend you try your dog with our 8oz or 10oz bag to start before purchasing any of our bulk products.  We do not take back opened product.
• If you believe your package has come damaged or is unsatisfactory in any way and are looking for a replacement, understand depending on the situation we may ask you to ship back the original order.  We personally package our orders and try very hard to make sure each order arrives in very good condition. If there is a problem we will want to see it.  We will provide a return label and ask that you return your first shipment in a timely manner.
• We ship Monday through Friday and try very hard to ship orders within 24 hours.  We do not ship UPS Ground on Weekends.  Any order going UPS Ground will ship the following Monday.
• ANY ORDER over 10 POUNDS MUST be shipping to a physical street address street address and not a PO Box.  
• If your package did not arrive on time we will work to resolve the issue.  Often a package is just delayed in shipping a day or two and we often will give it a few days.
• If you have purchased on Amazon and have a problem with your order please contact Amazon. They will refund or replace your purchase.
• Our shipping rates are based on weight not shipping location.  We try to keep our shipping costs reasonable for everyone.  *NOTE* New shipping rates as of 2/1/22.  Shipping costs are as follows and will be automatically added to your cart based on the weight of your total order:

• If you have any questions please email us at info@olddogcookie.com or use the CHAT WITH US feature on this page and we will do our best to respond quickly.